Leaders and managers spend 30-40% of their time each week managing conflict up, down and across the food-chain at work. And the contexts in which these conflicts unfold are becoming increasingly complex and volatile. In these often highly dynamic, political environments, yesterday’s win-win approaches to conflict management are proving insufficient. In this highly interactive session, Professor Peter T. Coleman, Director of Columbia University’s International Center for Cooperation and Conflict Resolution, will outline these new challenges and discuss his leading-edge research on the underlying competencies for increasing your Conflict IQ. <Register>